I’m locked out of my rental… what do I do?

We’ve all been there before – finally reaching the front door after a long day, only to find our pockets empty and no keys in sight.

So, what now?

In NSW, tenants who have lost their keys are responsible for their replacement. This may require handling the costs incurred to gain new keys or to change the locks, depending on circumstances.

If you find yourself in this situation: 

  1. Get in contact with your property manager or visit your Prudential Real Estate office, so that we can organise for you to borrow the office set of keys. In this instance, you must pay a $100.00 bond to borrow the spare keys, which will be refunded once the keys are returned to the office.
  2. If you find yourself stuck after hours, you can call a locksmith, however you will need to pay for the cost of the locksmith/for their service to replace the keys.

  3. If there is a danger present, such as having children locked in the house or a stove left on, we may be able to take the keys to you. Please note that this is only in an emergency situation and is also dependent on circumstances.

You can find the contact details of all offices through the links below.

Prudential Real Estate Campbelltown
Prudential Real Estate Macquarie Fields
Prudential Real Estate Liverpool
Prudential Real Estate Ingleburn
Prudential Real Estate Narellan